Terms
The ground rules for booking and for the work itself.
Booking an appointment
Booking online reserves a two-hour arrival window. It is a window, not an exact time: your technician calls ahead before setting off. We will always tell you if we are running late.
Changing or cancelling
You can cancel or rebook yourself from your confirmation link up to 2 hours before the window starts. Inside that, call (417) 609-6155 — the technician may already be on the road.
Prices and quotes
Diagnostic and service fees are shown on each service page. You get a written price before any repair work begins, and nothing is replaced without your approval. Quotes for larger work are given in writing and are not conditional on deciding the same day.
Access
We need safe access to the equipment. Tell us in the booking notes about gate codes, dogs, locked attics or crawl spaces — it is the single most common reason a visit has to be rescheduled.
Safety
If we find a condition that is unsafe — a cracked heat exchanger, a gas leak, a carbon monoxide reading — we will tell you, show you the reading, and may be required to shut the equipment down and tag it. We will not leave unsafe equipment running.
Warranty
Repair labour is warrantied for 1 year. New equipment carries the manufacturer's parts warranty, with our labour terms given to you in writing at the time of the quote.
Contact
Heating and Air Co LLC, Carl Junction, MO. (417) 609-6155 · coreyutley27@gmail.com